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Can I Book a Consultation Before Ordering?

Checklist of what to have ready: medication list, lab results, questions, and technical setup.

How Do I Prepare for My Consultation?

Step-by-step guide to joining your Google Meet consultation and tips for a smooth connection.

How Do I Join My Video Consultation?

What If I Miss or Need to Change My Consultation?

Next steps based on outcome: prescription approved, lab tests required, or not approved

What Happens After My Consultation?

The prescription process from consultation to approval, and what happens if you're not approved.

How Do I Get a Prescription?

Your prescription is available in your account. Contact us if it's not showing and we'll upload it.

Can I Request a Copy of My Prescription?

When and why doctors may request lab tests, and which tests are commonly required.

Will I Need Lab Tests?

Why Does My Vial Look Half Empty?

Proper refrigeration and storage instructions, plus what to do if medication gets warm during travel.

How Do I Store My Medication?

Complete step-by-step guide: preparing your dose, choosing a site, injecting, and aftercare.

How Do I Inject My Medication?

Recommended injection site (abdomen) and how to rotate sites to prevent irritation.

Where Should I Inject?

Typical side effects (nausea, fatigue, injection site reactions) and tips for managing them.

What Are Common Side Effects?

Warning signs that require immediate emergency care and how to report serious reactions to us.

What Is a Serious Adverse Reaction?

When to wait it out, when to message your doctor, and when to seek emergency care.

What Should I Do If I Experience Side Effects?

How to message your medical team for dosage adjustments and what to expect.

How Do I Request a Dosage Change?

Guidelines for missed doses: when to take it late vs. skip it, and how to get back on schedule.

What If I Miss a Dose?

What to do if you took too much or too little, and how to get back on track safely.

I Took the Wrong Dose

My Treatment Isn't Working, What Should I Do?

How to check if your medication is safe: what to look for and when to contact us.

Is My Medication Still Safe to Use?

What to do if your needle or syringe is damaged—don't use it, contact us for replacements.

What If My Needle Seems Defective?

How Do I Inject Semaglutide?

How Do I Inject Tirzepatide?

Switching between medications

Chat with a Doctor

Understanding your dose: mg, ml, and units explained

Traveling with my medication

Medical Care

Find answers and get help from Intercom Support and Community Experts

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