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What If My Needle Seems Defective?

What to do if your needle or syringe is damaged—don't use it, contact us for replacements.

If your needle or syringe seems defective, do not use it. Here's what to do.

Signs of a defective needle or syringe

  • Needle is bent or damaged

  • Needle appears dull or has a visible burr

  • Syringe plunger is stuck or doesn't move smoothly

  • Packaging was already opened or damaged

  • Syringe markings are unclear or missing

What to do

  • Do NOT attempt to use a defective needle or syringe

  • Set it aside safely (do not throw in regular trash)

  • Use a different needle/syringe from the package supplies as you should have extras- If the needle bends or you withdraw it mid-injection:

    • Discard the compromised needle safely.

    • If the dose was incomplete, continue with your regular dosing schedule on the next scheduled day.

    • If no medication was injected, use your next scheduled dose and reorder earlier to maintain treatment consistency.- If you have no replacement needles, purchase a new insulin syringe from a pharmacy to continue your treatment safely.

Proper disposal

Dispose of defective or used syringes in a sharps container or a puncture-resistant container (like a thick plastic bottle with a secure lid). Do not throw them in regular trash.

If you accidentally prick yourself

  • Wash the puncture site immediately with soap and water.

  • Apply an antiseptic and cover it with a clean bandage.

  • Monitor the area for signs of infection, such as redness, swelling, or pus.

Questions? Email [email protected].

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