Here's how to determine if your medication is safe to use.
Your medication is safe to use if
No particles or cloudiness visible
The vial is intact with no cracks or leaks
It has been stored properly in the refrigerator
About temperature during shipping
If your package was not cold upon arrival and the ice pack was melted, there is no need to worry. The medication is shelf-stable and remains effective even if it has warmed during transit. It can tolerate temperatures up to 35°C for 4 days and up to 25°C for 15 days without impacting its efficacy.
Do NOT use your medication if
The liquid appears cloudy or discolored
You see particles floating in the solution
The vial is cracked, damaged, or leaking
The medication was frozen (ice crystals visible)
The seal appears tampered with
When in doubt
If you're unsure whether your medication is safe to use, don't use it. Contact us with a photo of the medication and we'll advise you.
Your safety is our priority. Message us through your account or email [email protected].