Your consultation is conducted via Google Meet video call. Here's how to join:
To join your consultation
Log into your Account Page and view your schedule there under "Account" and click "Join Meeting". You may also check your email for the consultation link.
Click the link at your scheduled time. You can join from your phone, tablet, or computer.
Allow microphone and camera access.
Wait for your doctor to join.
If no participant joins the consultation within 15 minutes of the scheduled time, the doctor will leave the meeting, and your appointment will be marked as a no-show.
If your doctor has not joined within 3 minutes, please contact us immediately.
Tips for a smooth consultation
Frequently Asked Questions
What happens if I join the consultation late? If no participant joins the consultation within 15 minutes of the scheduled time, the doctor will leave the meeting, and your appointment will be marked as a no-show. To avoid this, ensure you join promptly at the scheduled time.
Use a strong Wi-Fi connection (avoid mobile data if possible)
Find a quiet, well-lit, private space
Use headphones for better audio quality
Close other apps or browser tabs
Make sure your device is charged
If you're using a mobile phone, please download Google Meet on your iOS or Android Phone
Test your internet connection to ensure it is stable before joining
Ensure your device is compatible with Google Meet
If you're having trouble connecting
Try refreshing the page or rejoining the meeting
Switch to a different browser (Chrome works best)
Check that your camera and microphone aren't blocked in browser settings
Restart your device if issues persist
Don't see your schedule in the account page or receive the consultation link? Verify your email address, check your spam folder, or search your inbox for messages from us. If the email is not found, contact support to have the email resent. You can email us at [email protected].