You can change most things about your subscription yourself from the Treatments tab in your account at andyou.ph. Dose and medication changes go through your doctor.
Change your delivery date
Open Treatments → Change refill date and choose "Send it as soon as possible" or "Pick a preferred delivery date", then select Send it now. Don't place a new order to get your medication sooner, a duplicate order is credited as store credit rather than shipped as an extra supply.
Change your dose or medication
Dose and medication changes need your doctor. Message your doctor under Care → Medical care, or book a video consultation there. For subscriptions, arrange the change before your renewal date; once billed, your medication is prepared at your current dose.
After a dosage increase is approved, the next vial will automatically contain enough medication to cover the new prescribed weekly dose for the full cycle. Note that your account may briefly still show the previous dosage after your doctor approves an increase, but the updated dose will still be processed and reflected in the next delivery.
Pause your subscription
Open Treatments → Manage → Pause Deliveries. Your subscription pauses for 30 days with no charges, you can resume anytime, and the restart date is shown before you confirm. Your Care Plan is a separate service, so to pause that too go to More → Account → Care Plan → Manage.
Cancel your subscription
Open Treatments → Manage and select Cancel subscription at the bottom of the page. Your Care Plan is a separate service, so to stop that too go to More → Account → Care Plan → Manage.
Update your payment method or delivery address
Open Treatments → Manage and use Update Payment or Update Address. You can also manage saved cards and addresses under More → Account → Payment Methods and Delivery Addresses.
Need help?
Message the care team under Care → Customer care in your account, or email [email protected]