Your treatment guide (formally known as your product guide) lives in your account under Treatments. It covers how to inject, how to store your medication, and what to do if you miss a dose.
To find your treatment guide
Log in to your account at www.andyou.ph/account
Open the Treatments tab
Select "Manage"
Scroll down to Your treatment and select Treatment guide
Where your current dose appears
Your current dose is shown separately, on the card at the top of the Treatments tab.
If it doesn't load, select Try again. If it still doesn't appear, message the care
team and we'll confirm your dose for you.
If you can't see your treatment
Make sure you're logging in with the same email address you used to place your order. If you used a different email, your treatment won't appear in your account.
Try logging in again with the correct email. If you're unsure which email you used,
check your inbox for your order confirmation, it will show which email address is
linked to your order.
If the treatment guide doesn't open
Open the Care tab, choose Customer care, and let us know what you're seeing. You can also email [email protected]. Include your order number and a screenshot of any error message, and we'll sort it out.
You can also chat with an &you doctor for personalized guidance and safe-use instructions in the Medical Care chat. Medical questions can only be answered by our doctors and not by our Customer Care team.