Our refund policy depends on your order status.

This covers subscriptions and one-time purchases where the consultation is included with your medication.

✓ Full refund eligible. Cancel your order and receive a full refund.

✓ Full refund eligible. If your doctor determines treatment isn't appropriate for you, you'll receive a full refund automatically.

✗ Generally not refundable. Once your prescription is approved, refunds are not available.

✗ Generally not refundable. Refunds are only available if delivery is significantly delayed with at least two documented failed courier attempts, verified by our team.

✗ Not refundable. Delivered orders cannot be refunded unless there is a verified product defect. In these cases, we evaluate for replacement or exception approval.

This covers the exploratory consultation when booked on its own, without a medication order.

✓ Refundable. If you haven't had your consultation yet, you can cancel and receive a full refund of the amount.

✗ Not refundable. Once the consultation has taken place, the fee is non-refundable, whether or not you're approved for treatment because it covers the doctor's time and assessment.

✓ Credited. If you're approved and go on to order your medication, the fee is credited toward that order.

If you believe you're eligible, message us through your account or email [email protected] with your order number and the reason for your request.

Approved refunds are processed within 5–7 business days to your original payment method.

Note: Prescription medications cannot be returned once delivered, due to safety and regulatory requirements.