Delivery time depends on your location in the Philippines.
Estimated delivery times
Metro Manila: 1–3 business days for ready-stock items (branded pens, tablets); 3–5 business days in total for compounded treatments
Outside Metro Manila: typically 3–6 business days after your prescription is approved — about 24 hours of pharmacy preparation plus 2–5 days of shipping (most orders arrive within 2–3 days of shipping)
These are estimates. Actual delivery may vary based on your specific location and courier conditions.
Your medication ships in cold-chain packaging that keeps it stable for up to 5 days in transit. If a shipment is ever in transit for more than 5 days, we replace it with a fresh one at no cost.
What affects delivery time?
Your exact location and accessibility
Weather conditions
Courier capacity
Local holidays
Pharmacy partner preparation (around 24 hours from prescription approval)
Unpaid orders
When does processing start?
Your order is processed after your prescription is approved. Your prescription is issued the same day as your consultation, usually within hours.
First orders: Your order is handed to our pharmacy partner right after your doctor consultation. The pharmacy partner begins preparing your prescription within around 24 hours of receipt.
Returning customers (2nd month onwards): On your renewal date, your subscription is rebilled, but your medication won't be prepared or dispatched until you confirm your shipment. Once you log into your account, confirm your shipment, and choose your delivery date, your pharmacy partner begins preparing your order within around 24 hours.
If you've booked a doctor consultation within 72 hours of your order, your order is held until that consultation is complete.
We do not process any orders on Sundays.
Need your order dispatched on a specific date?
If you need your order held and dispatched on a particular date, let us know by emailing [email protected] or informing your doctor during your consultation.
Requests must be made on the same day as your order or during your consultation, we cannot accommodate requests after this window.
Please note we can only guarantee the date of dispatch from our pharmacy partner, not the delivery date. Refer to the estimated delivery timelines above to plan accordingly.
Once your treatment has been prepared and dispatched, we cannot accept returns or refunds for orders to be redelivered at a later date.
Questions about delivery to your area? Email us at [email protected].