Use this article to understand when and how your &you subscription is charged: the first payment at checkout, the automatic monthly renewals, the separate Care Plan charge, and what to do if a payment fails.
Your first month
Credit card (subscriptions): We place an authorization hold on your card when you check out. This is not a charge, it's a temporary hold that reserves the amount. The hold converts to an actual charge only after your consultation is complete and your prescription is approved. If your order is cancelled or not approved, the hold is released back to your account.
Some banks don't show a separate "on hold" status, so the hold may appear on your card as though it were an actual charge. If your order is cancelled or not approved, the hold is voided and should drop off and it will not appear as a completed charge on your billing statement. Depending on your bank, it can take a few business days for the voided hold to disappear.
GCash: Your payment is debited immediately when you place your order. There is a 2% service fee for GCash subscription payments.
After your doctor approves your prescription, your medication is prepared and shipped.
Monthly rebills (2nd month onwards)
Starting from your second month, your subscription renews automatically. Here's how it works:
You're charged on your renewal date. Your payment method is billed automatically for the next cycle. &you sends reminder emails leading up to your next rebill.
Your medication is prepared and dispatched automatically, there's nothing to confirm. Your next refill date is shown on the Treatments tab.
Your order status updates can be viewed in your account.
Want your next month’s treatment earlier?
If you want to move up your next month’s subscription or receive your medication sooner, change your delivery date, don't place a new order. You can adjust the date under Treatments → Change refill date: choose "Send it as soon as possible" or "Pick a preferred delivery date"
Please avoid reordering to get your medication faster. Placing a separate order while your subscription is active can result in multiple orders and duplicate charges.
If you're charged more than once for the same treatment, from a duplicate order for example, we don't refund the extra payment. It'll be credited as store credit or towards your next treatment cycle and applied to your next shipment, which we'll mark as paid.
If your payment fails
If your payment fails on your renewal date, your shipment will not be processed. Update your payment method under Treatments → Manage → Update Payment (or More → Account → Payment), then complete the payment to continue your subscription. Nothing will ship until your payment is successful.
Care Plan billing
Your Care Plan (₱599) bills separately every 30 days, starting in Month 2. It has its own billing cycle, which may be a different date than your medication subscription.
Updating your payment method
Log into your account at andyou.ph and go to Treatments → Manage → Update Payment, or More → Account → Payment Methods, to update your payment details anytime. Make sure to update before your renewal date if your card is expiring or you want to switch payment methods.
Want to pause for a month?
You can pause your subscription for 30 days under Treatments → Manage → Pause Deliveries. You won't be charged while it's paused, you can resume anytime, and the restart date is shown before you confirm.
Questions about a charge?
If you have questions about a specific charge, email us at [email protected] with your order number and we'll look into it.