If you believe you're eligible for a refund, here's how to request one.
To request a refund
Email us at [email protected] or message us on our social media channels.
Include in your request
Your order number
Reason for your refund request
Any supporting details or photos (if applicable)
What happens next
We'll review your request and respond within 2-3 business days with:
Approval and next steps, or
Explanation if your request doesn't qualify, or
Follow-up questions if we need more information
If your refund is approved
We'll ask for your preferred refund method:
Bank transfer: Your full name and bank account number
GCash or Maya: Your full name and account number or registered phone number
Refund processing time
Approved refunds are processed within 5-7 business days once we receive your details.
Refund eligibility reminder
Before consultation: Full refund available
Prescription not approved: Full refund automatic
After prescription approval: Generally not refundable
After delivery: Not refundable unless product defect
Questions? Email us at [email protected].