We're sorry your package arrived damaged. Let us help you.
What to do
Inspect the contents carefully for any damage to the medication vial
Take photos of the damaged packaging and any affected items
Contact us immediately through your account or email [email protected]
Do NOT use the medication if
The vial is cracked, broken, or leaking
The medication has been exposed or contaminated
The seal appears tampered with
What to include in your message
Your order number
Photos of the damaged packaging
Photos of the medication vial (show any damage clearly)
Description of the damage
What happens next
Once we assess the damage, we will:
Arrange a replacement if the medication is compromised
Coordinate with the courier regarding the damage
Follow up with you on next steps
Keep the packaging
Please keep all packaging materials until we confirm whether we need them for our courier claim.
We'll make this right as quickly as possible. Contact us at [email protected].