If your payment won't go through, here are solutions to try.
Check these first
Sufficient balance: Make sure your card or e-wallet has enough funds
Card enabled for online purchases: Some banks block online transactions by default. Contact your bank to enable.
Correct details: Double-check card number, expiry date, and CVV
OTP received: Complete the one-time password verification from your bank
Try these solutions
Wait and try again. Sometimes temporary bank issues resolve quickly.
Use a different payment method. Try GCash, Maya, or a different card.
Contact your bank. They may have blocked the transaction and can approve it.
Try a different browser or device. Sometimes technical issues are browser-specific.
Common error messages
"Transaction declined": Usually means your bank blocked it. Contact your bank.
"Session expired": You took too long. Refresh and try again quickly.
"Invalid card": Check your card details are entered correctly.
Still having issues?
Email us at [email protected] with the error message you're seeing and we'll help troubleshoot.