If your payment didn't go through, here are common reasons and solutions.
Common reasons for failed payments
Insufficient balance: Check that your card, GCash, or Maya has enough funds.
Card blocked for online transactions: Some banks require you to enable online or international transactions. Contact your bank.
Incorrect details: Double-check your card number, expiry date, and CVV.
OTP not completed: Make sure you completed the one-time password verification sent by your bank. If you don't receive a OTP, please ensure that you're located with a strong network connection.
Session timeout: If you took too long, the session may have expired. Try again.
Bank security block: Your bank may have flagged the transaction. Contact them to approve it.
How to try again
Return to checkout and select your payment method
Enter your details carefully
Complete the OTP or verification step promptly
Don't close the browser while processing
Still not working?
Try a different payment method. We accept credit/debit cards, GCash, Maya, bank transfer, and Billease.
If you continue to have issues, email us at [email protected] with details about the error message you're seeing.