If your package has shipped but is taking longer than expected, here's what to do.
How long delivery normally takes
After your doctor approves your prescription, the pharmacy prepares your medication (about a day) and shipping takes 2–5 days — most orders arrive within 2–3 days of dispatch.
Check your order status first
Log in to your account at andyou.ph/account and open Orders → Order Details for the latest status. For J&T Express shipments you can also enter your tracking number at jtexpress.ph.
Common reasons for delivery delays
High courier volume
Weather conditions
Remote delivery location
Failed delivery attempt (you weren't home or couldn't be reached)
Package held at a courier branch for pickup
If tracking shows "In Transit" for several days
The package is moving through the courier network and tracking may not update at every stop.
If tracking shows no movement for 3+ days
We monitor all orders daily and communicate closely with our delivery partners. Contact us and we'll chase it.
If tracking shows "Failed Delivery"
The courier attempted delivery but couldn't complete it. Please check that your details are correct: complete address with barangay, and a reachable Philippine mobile number.
About your medication in transit
Your medication ships with an ice pack and insulated pouch and stays stable for up to 5 days in transit. If your delivery takes longer than 5 days from dispatch, contact us — we'll replace your medication for free.
Contact us at [email protected] with your order number.